Salesforce

Is it time to rethink the contact centre? This episode asks what the future of business services call centres looks like, and how companies can better support staff and customers while hybrid working.

Martin Hill-Wilson 

CEO at Brainfood Consulting

Elaine Allen

Regional Sales Director at Salesforce 

Call centres: answering the digital challenge

The ‘war on talent’ has become one of the hottest topics in the world of recruitment. What is it? And how can organisations ensure they’re recruiting, and retaining the brightest and best in the market?In this episode Kulvinder and Sarah are joined by guests Ed Hurrell, Commercial Account Executive at Salesforce and Graham Halewood, Chief Operations Officer at BMS Performance, to discuss how to attract, recruit, and retain the best candidates in the market.Read more about how BMS are using Salesforce to provide a great service and great results for clients and candidates&nbsp;<a href="https://www.salesforce.com/uk/customer-success-stories/bms-performance/" rel="noopener noreferrer" target="_blank">here</a>.

Ed Hurrell 

Commercial Account Executive, Salesforce 

Graham Halewood 

Chief Operations Officer, BMS Performance

Recruiting and the 'war on talent'

It's all change for professional services firms. Join part two of this episode as we uncover the challenges facing competitiveness and client relationships in the era of technology disruption.

Richard Metcalfe 

Senior Regional Vice President, Strategic Accounts at Salesforce 

Matthew Jones

Consultant to Professional Services Firms and Fellow in Professional Services Leadership and Strategy at Cambridge Judge Business School

Disruption and innovation in professional services

Are the robots taking over? In part one of this episode, we look at how new technology in professional services is helping to remould everything from talent management to client and market dynamics.

AI, automation and the rise of the robots

The relationship between sales and marketing teams can often be strained. Can working closer together deliver better outcomes and greater efficiencies? Can tech help drive better alignment? In this episode Laura Sloane, Head of Digital at PwC and Madeleine Storr, Regional Vice President at Salesforce join Sarah and Kuli to discuss these and other questions around the marriage between sales and marketing.

Laura Sloane 

Head of Digital Marketing, PwC 

Madeleine Storr

Regional Vice President, Salesforce

A marriage of convenience: sales and marketing

Innovation is an over-used term in business - so what does it actually mean? How big does innovation have to be to make an impact? Who drives innovation? If innovation drives growth... how do you manage both? This and more is what our hosts are discussing with Ismail Amla, Chief Growth Officer at Capita and Shainir Amersi, Senior Client Partner at Salesforce in this episode.

Ismail Amla 

Chief Growth Officer, Capita 

Shainir Amersi 

Senior Client Partner, Salesforce

Innovating and Surviving Growth

Digital transformation has increased the data flowing through firms and organisations: how can technology impact on the collection, interrogation and interpretation of the data?

Andrew Foster

Director of Financial Information, Dentons

Felicity Starr

Regional Sales Director, Tableau

Discovering the detail in the data

The business of being a business isn't easy. Often, companies need professional, legal, real estate, recruitment and education services to navigate challenges. This series delves into the challenges and opportunities faced by the companies providing those business services.
 
Hosts Sarah Paul (Senior Campaigns Manager for Business Services) and Kulvinder Hari (Senior Director, Solution Engineering) are joined by industry analysts and experts.

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Blazing Business Trails

Call centres: answering the digital challenge

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Today's Host

Sarah Paul

Kulvinder Hari

Today's Guests

Martin Hill-Wilson

Elaine Allen

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