Salesforce

Pip Marlow and Russel Howcroft are joined by Kieran O'Meara from Telstra to discuss the complexity of Business Transformation and ensuring you thrive and not just survive.

Kieran O’Meara leads the software engineering team at Telstra and is an experienced leader with a diverse background in senior full time and consulting roles with organisations across multiple sectors and geographies. In his previous role as Director of Digitalisation & Digital Delivery at Telstra, Kieran led Telstra’s retail digitalisation investment and established new digital ways of working across Business and IT teams. He’s described by his peers and colleagues as a ‘seasoned change leader’, a ‘dedicated professional with real integrity’ and ‘a master at making technical information accessible and interesting for those who don't operate in his field’.

Kieran O'Meara

Executive, Software Engineering, Telstra

Navigating Telstra’s business transformation

Pip Marlow and Russel Howcroft are joined again by Rosalind Coffey from Macquarie Bank and Natalie Screen from Xero to explore the relationship between employee engagement and customer experience.

Rosalind is a highly successful, highly regarded business professional who brings a unique perspective in her role at Macquarie's Banking and Financial Services Group, and as part of the Group’s Executive Committee. She has Group-wide responsibility for Client Experience, in addition to leading Client Service, Internal Communications, Human Resources, Talent, Diversity & Inclusion and Learning & Development. Before joining Macquarie, Ros held executive roles in global financial services firms including Lehman Brothers, Barclays Capital, Salomon Brothers and Nomura, and has lived and worked in New York, London and Hong Kong. Today, Ros is a recognised and respected voice on customer experience.

Rosalind Coffey

Head of People, Culture & Client Experience at Macquarie Bank

Natalie is an experienced global leader, problem solver, business connector and mentor with 15+ years of experience establishing and leading teams who are responsible for the overall strategic direction, scale, operational delivery, quality and innovation of large, global business units. Natalie shows strong passion, energy and drive at Xero where today she is General Manager Customer Success. She also brings a unique people-centred perspective on the marriage between employees, customers and business success.

Natalie Screen

General Manager Customer Success, Xero

Macquarie Bank and Xero on people, culture and customers

Pip Marlow and Russel Howcroft are joined by Simon Southwell from National Australia Bank to discuss IT Transformation, customer centricity and technology as an enabler for personalised experiences

Simon is an experienced leader of varied businesses across both the corporate and private sectors. Simon has a strong passion about the financial services industry and has previously worked in successful roles within business & personal banking, Wealth Management and his own integrated financial services business. Simon is an engaging people leader who is recognised for his focus on achieving business outcomes whilst maintaining the ability to see the “bigger picture”.

Simon Southwell

General Manager Performance and Operations, Aggregation Partnerships, National Australia Bank

How NAB combines business and IT transformation

Pip Marlow and Russel Howcroft are joined by Natalie Screen from Xero to discuss IT productivity and business efficiency in a new era of value and trust, where customer expectations are driving change.

Innovation, efficiency and customer experience at Xero 

Pip Marlow and Russel Howcroft are joined by Katrina Konstas from Afterpay to discuss the art of balancing customer experience with technology, trust and business growth at scale and pace.

After 15 years at American Express, Katrina now leads the Afterpay Sales business across Australia and New Zealand to drive shared-value to customers and accelerate growth across the merchant network. This includes leading Small to Medium Business (SMB) to accelerate the growth and adoption of Afterpay across ANZ, as well as leading the Relationship Management and New Zealand Sales teams to nurture and grow the existing Enterprise and Mid-tier merchant business.

Katrina Konstas

Vice President, Sales - APAC at Afterpay

How Afterpay manages growth, trust and technology

Pip Marlow is joined by Rosalind Coffey from Macquarie Bank to explore customer experience: the connections between customer and employee experience, culture, and business and community success.

Rosalind is a highly successful, highly regarded business professional who brings a unique perspective in her role at Macquarie's Banking and Financial Services Group, and as part of the Group’s Executive Committee. She has Group-wide responsibility for Client Experience, in addition to leading Client Service, Internal Communications, Human Resources, Talent, Diversity & Inclusion and Learning & Development. Before joining Macquarie, Ros held executive roles in global financial services firms including Lehman Brothers, Barclays Capital, Salomon Brothers and Nomura, and has lived and worked in New York, London and Hong Kong. Today, Ros is a recognised and respected voice on customer experience.


Macquarie Bank talks customer experience and employee engagement 

Listen to industry leaders from Australia and New Zealand about the challenges of delivering business success based on modern customer experiences.

Pip Marlow, CEO of Salesforce A/NZ, and Russel Howcroft join industry leaders to explore Customer Experience, Business Transformation, Accelerating Value, IT Transformation and Business Growth.

The Future of Business, Now: Trailer

Industry leaders from Australia and New Zealand join Pip Marlow, CEO Salesforce A/NZ, and Russel Howcroft to explore the challenges of delivering business success based on modern customer experiences. 

Navigating Telstra’s business transformation

DESCRIPTION

Today's Host

Pip Marlow

Russell Howcroft

Today's Guests

Kieran O'Meara

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