Episode #143: Listen to What Customers Aren’t Saying, with Oscar Trimboli

This is a podcast episode titled, Episode #143: Listen to What Customers Aren’t Saying, with Oscar Trimboli. The summary for this episode is: <p><span style="font-weight: 400;">Some salespeople hear one thing on calls: their customer’s voice. And most overestimate their ability to be effective listeners. Salespeople who can listen “in color” to multiple sources of information including themselves, the content, the context, and the unsaid words of their customers have a significant advantage in understanding the conversation better. Professional speaker Oscar Trimboli shares why great listening can be a difficult skill to master and tips for improving your own listening skills. <span data-sheets-value= "{"1":2,"2":"https://sforce.co/2WIc2EA"}" data-sheets-userformat= "{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}"><a class="in-cell-link" href="https://sforce.co/2WIc2EA" target="_blank" rel= "noopener">https://sforce.co/2WIc2EA</a></span></span></p> <p> </p> <p><span style="font-weight: 400;">Guest:  Oscar Trimboli (https://www.linkedin.com/in/oscartrimboli/)</span></p> <p><span style="font-weight: 400;"><span data-sheets-value= "{"1":2,"2":"https://sforce.co/2WIc2EA"}" data-sheets-userformat= "{"2":897,"3":{"1":0},"10":0,"11":4,"12":0}"> Host: Vanessa Haney (<a href= "https://linkedin.com/in/vmhaney">https://linkedin.com/in/vmhaney</a>)</span></span></p> <p> </p> <p><span style="font-weight: 400;">Related resources:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The Five Myths of Listening http://bit.ly/2x0RMyp</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The Deep Listening Podcast http://bit.ly/2ZpxOK4</span></li> <li style="font-weight: 400;"><span style= "font-weight: 400;">Atomic Habits https://amzn.to/2RiHSl7</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have one boss. The customer. https://sforce.co/2WEq317</span></li> </ul>